I tried creating a new profile - that did not solve the problem for me. We can delete that and use a new Outlook profile. If this problem does not occur in the new Outlook profile, the old Outlook is corrupted. Start Outlook, and choose this new profile. Type a name for the profile, and then click OK.Ħ. Choose Prompt for a profile to be used.ĥ. The profile name, and then click Properties.ģ. To select a different existing profile, click Show Profiles, select The title bar of the Mail Setup dialog box contains the name of the current profile. Note The Mail icon appears after Outlook starts for the first time. InĬontrol Panel for Windows XP, type Mail in the Search box at the top of window, type Mail. Mail is to open Control Panel in Windows, and then in the Mail appears in different Control Panel locations depending upon the version of the Microsoft Windows operating system, Control Panel view selected,Īnd whether a 32- or 64-bit operating system or version of Outlook is installed. Go to Start > Control Panel, click or double-click Here are the detailed steps on how to create a new profile to test this issueĢ. We can try to create a new profile to test the issue.

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